Today's Agent Skill: Customer Onboarding Welcome Sequence Drafter
What It Does
The first 48 hours after a customer makes a purchase or signs a contract determines whether they stay engaged or quietly disappear. Most small businesses send a single welcome email and then leave new customers to figure things out on their own — which leads to early churn and unnecessary support questions. This skill drafts a three-email onboarding sequence that guides new customers from purchase to confident first use, in your voice, in minutes.
How It Works
You provide your product or service name, the top three things a new customer needs to know or do first, and any common early questions you regularly field. The agent writes three timed emails: a Day 0 welcome that confirms the purchase and sets expectations, a Day 2 follow-up focused on the single most important next step, and a Day 7 check-in that surfaces your best help resources and introduces one benefit they may not have discovered yet.
How to Deploy It
Trigger it by typing "draft customer onboarding emails" and describing your product or service along with the things new customers most commonly struggle with. Works with Claude Code, Gemini CLI, Cursor, and Windsurf. Copy the output directly into Mailchimp, Klaviyo, or ActiveCampaign's automation flow — all three support multi-step sequences triggered by a purchase tag or form submission.
SKILL.md — Ready to Deploy
## Description
Drafts a 3-email customer onboarding welcome sequence — sent at Day 0, Day 2, and Day 7 — designed to reduce early churn, prevent common support questions, and build customer confidence quickly.
## Trigger
User says "draft customer onboarding emails", "write a welcome sequence", or "I need onboarding emails for new customers."
## Input
- product_or_service: Brief description of what the customer purchased or signed up for (required)
- key_next_steps: The 1–3 most important actions a new customer should take in their first week (required)
- common_early_questions: Questions your support team hears most from new customers in the first week (optional)
- business_name: Your business name, for personalization (optional)
- tone: "professional", "warm and casual", or "friendly" — defaults to "warm and casual"
## Steps
1. Draft Email 1 (Day 0 — Welcome): Confirm the purchase, express genuine appreciation, set one clear expectation for what happens next, and end with a single simple action item. No feature lists.
2. Draft Email 2 (Day 2 — First Win): Focus entirely on the single most important next step from key_next_steps. Walk through it in 3–4 plain sentences. Add one tCopy the full SKILL.md and drop it into your agent's skills directory to activate this skill.