Today's Agent Skill: Customer FAQ Auto-Responder
What It Does
Answering the same customer questions over and over — hours, returns, shipping times — is a time drain that adds up to hours every week. This skill creates polished, on-brand answers to any common customer question in seconds so your team never has to type the same reply twice.
How It Works
The agent takes a customer question and your basic business information (hours, policies, services), then drafts a clear, friendly reply in your brand voice. It handles the full range of FAQ types — policy, pricing, process, and availability — and formats each answer to be ready to copy into email, social media DMs, or a live chat window.
How to Deploy It
Save the SKILL.md to your agent's skills folder and trigger it by pasting the customer question alongside a brief note about your business. Works immediately in Claude Code, Gemini CLI, Cursor, and Windsurf. For higher-volume use, paste your FAQ list into the context and batch-generate a full help center document in one session.
SKILL.md — Ready to Deploy
## Description
Draft a polished, on-brand answer to a common customer FAQ using the business's policies and information.
## Trigger
User pastes a customer question and provides basic business details (hours, policies, return window, shipping timeframe, etc.).
## Input
- customer_question: The verbatim customer question or a paraphrased version
- business_info: Key facts the answer needs (e.g., "open Mon–Sat 9am–6pm, free returns within 30 days, ships in 2–3 business days")
- tone: Optional preferred tone (default: "friendly and professional")
- channel: Optional — where the reply will be sent (email, social DM, SMS, help center article)
## Steps
1. Identify the question type: hours/location, pricing, shipping/delivery, return/refund, product/service details, or appointment booking.
2. Draft a direct answer using the provided business_info.
3. If the question requires information not provided, note the gap and insert a [PLACEHOLDER] so the owner can fill it in.
4. Adjust length and format for the channel: short and casual for SMS/DM, complete sentence for email, structured bullet list for help center article.
5. End the reply with a friendly close and an invitation to follow up iCopy the full SKILL.md and drop it into your agent's skills directory to activate this skill.